Shipping policy


How your order gets to you, what it costs and how long it takes. If anything here does not match what you were quoted at checkout, the checkout is right and we would like to know about it.

Shipping & Billing Address Restrictions

Unfortunately, we’re currently unable to ship or operate from the following countries and regions:

  • Afghanistan, Belarus, Bonaire

  • Burundi, Cambodia, Central African Republic

  • Cuba, Democratic Republic of Congo, Gauteng Province of South Africa

  • Guadeloupe, India, Iran, Iraq, Kosovo

  • Lebanon, Libya, Mali, Martinique, Myanmar

  • Nicaragua, North Korea, Northern Mariana Islands

  • Oaxaca Region of Mexico, Pakistan, Réunion

  • Russia, Somalia, South Georgia and South Sandwich Islands

  • South Sudan, St. Barthélemy, St. Martin

  • St. Pierre and Miquelon, Sudan, Syria

  • Ukraine, Venezuela, Yemen, Zimbabwe

Please note: If your shipping or billing address is located in one of the countries or regions listed above, you won't be able to place an order with us at this time. Otherwise, we are able to ship to you.

Tracking

Every parcel is sent with tracking. We send you the tracking number once J&T has collected it, which is usually the day after your order is processed rather than the moment you pay.

Getting your address right

We send parcels to the address you enter at checkout, exactly as you enter it. Please check the postcode and the phone number — couriers here call before delivering, and a wrong number is the most common reason a parcel comes back.

If a parcel is returned to us because the address was wrong or nobody could be reached, we will contact you and resend it once you cover the second postage. If the mistake was ours, we cover it.

If your parcel does not arrive

Message us, and we will chase the courier with you. If your order has not reached you within 30 days of being shipped, you are entitled to a full refund.

If it arrives damaged, photograph the parcel and the contents before you throw the packaging away and send those to us — a claim is much easier to make with them than without.

International orders

We arrange these one at a time rather than through the checkout, because postage outside Malaysia costs more than most of our products do, and we would rather quote you honestly than surprise you.

Message us with what you want and where you are, and we will come back with a net price: the goods, the postage and any import duty, delivered. Nothing is charged until you agree to that figure. If we cannot ship to your country at a price that makes sense, we will tell you plainly instead of taking the order.

Talk to us

DM us at @theboxteria on Instagram. Quote your order number, and we will find you faster.