When you can send something back, what it costs you, and how quickly the money returns. Short version: 14 days to change your mind, you pay the return postage, and if the fault was ours you pay nothing.
You have 14 days from the day your order arrives to ask for a return. Message us on WhatsApp at 014-658 0767 or email qunhansin@gmail.com with your order number, and we will send you the return address.
Please ask us first. A parcel that arrives back with no warning and no order number is very hard to match to a refund.
Pouches must come back unused and unopened, in their original bag. They are a disinfectant product, so once a bag is opened we cannot resell it and cannot accept it back.
A popped pouch cannot be returned for obvious reasons. If a pouch failed to work as described, that is a fault — see below, and do not send the rest back before talking to us.
Tell us within 14 days of delivery, with your order number and photographs of the item and how it arrived. Photograph the packaging before you throw it away — with a damaged parcel it is the difference between a claim we can make and one we cannot.
We will replace it or refund it, whichever you prefer.
Refunds go back the way you paid — to the same card, PayPal account or bank account the payment came from. That is the only route available to us; we cannot refund to a different card or account, or pay you in store credit instead unless you ask for it.
We issue the refund within 3 business days of the return reaching us and being checked, or of us cancelling an order.
How long it then takes to appear is your bank's or card issuer's timing, not ours:
If it has been longer than that, check with your bank first — they can see a pending refund before it shows in your balance. Then come back to us and we will send you proof that it was issued.
Ask within 1 hour of ordering and we will cancel and refund in full. After that, the order is usually already packed, so you'll need to return it once it arrives, under the 14 days above.
If your order has not reached you 30 days after it shipped, you are entitled to a full refund, including the shipping you paid. You do not need to return anything, for obvious reasons.
None of the above takes away any right you have under Malaysian consumer law that cannot be signed away. If something we sold you is not of acceptable quality, that law applies whatever this page says.
WhatsApp 014-658 0767 or email qunhansin@gmail.com. A real person reads it — the same one who packed your order.