How your order gets to you, what it costs and how long it takes. If anything here does not match what you were quoted at checkout, the checkout is right and we would like to know about it.
Subang Jaya, Selangor, Malaysia. Everything is packed and sent by us, not by a third-party warehouse.
Anywhere in Malaysia, by J&T Express.
We also ship to a limited number of countries outside Malaysia, but not through the normal checkout — see International orders below.
Orders are processed Monday to Friday, within 1–3 business days, and handed to the courier the next day after processing. Allow extra time over public holidays and sale periods.
Once it is with J&T:
Those are the courier's own estimates, not guarantees. Weather, customs and the festive rush all move them.
Postage is worked out from the weight of your parcel and where it is going, at J&T's own rate. We do not add a handling fee on top, and we do not inflate postage to subsidise the product price.
As a guide, a parcel of one kilogram or under costs from RM 6.99 within Peninsular Malaysia and from RM 15.90 to Sabah, Sarawak or Labuan. Heavier parcels cost more, in steps. The figure shown at checkout before you pay is the figure that applies — if the two ever disagree, the checkout wins.
Rates change when the courier changes them.
Every parcel is sent with tracking. We send you the tracking number once J&T has collected it, which is usually the day after your order is processed rather than the moment you pay.
We send parcels to the address you enter at checkout, exactly as you enter it. Please check the postcode and the phone number — couriers here call before delivering, and a wrong number is the most common reason a parcel comes back.
If a parcel is returned to us because the address was wrong or nobody could be reached, we will contact you and resend it once you cover the second postage. If the mistake was ours, we cover it.
Message us and we will chase the courier with you. If your order has not reached you within 30 days of being shipped, you are entitled to a full refund.
If it arrives damaged, photograph the parcel and the contents before you throw the packaging away and send those to us — a claim is much easier to make with them than without.
We arrange these one at a time rather than through the checkout, because postage outside Malaysia costs more than most of our products do and we would rather quote you honestly than surprise you.
Message us with what you want and where you are, and we will come back with a net price: the goods, the postage and any import duty, delivered. Nothing is charged until you agree to that figure. If we cannot ship to your country at a price that makes sense, we will tell you plainly instead of taking the order.
WhatsApp 014-658 0767 or email qunhansin@gmail.com. Quote your order number and we will find you faster.